Buying shoes for toddlers can be tricky. We get it. That’s why we created the Qilavo 60-Day "Happy Feet" Guarantee.
We want you to feel completely confident trying the Comfort+ on your little one. We don’t just want you to look at them; we want you to use them.
How it Works
Test Them Out: Put them on your child. Let them run, jump, climb, and play outside.
Decide: If they aren't the easiest, most comfortable shoes your toddler has ever worn, you don't keep them.
Return: Send them back within 60 days for a full refund or exchange.
Do I have to keep them clean? No. We accept returns on worn shoes within the 60-day window. We want you to know they work in the real world.
What about any free socks? If you received a free pair of socks with your order, they are yours to keep! You do not need to return them.
Common Questions
How do I start a return? Simply email our support team at hello@qilavo.com with your order number. We will send you a return shipping label and instructions.
Can I exchange for a different size? Absolutely. If the size isn't quite right, just let us know. We will help you get the perfect fit.
When will I get my refund? Once we receive your return, we usually process refunds within 5-7 business days. The funds will go back to your original payment method.
The Fine Print
Window: You have 60 days from the date of delivery to request a return.
Condition: After the 60-day window has passed, items must be unworn and in original packaging to be eligible for a return.
Exceptions: Gift cards and certain promotional items are non-refundable.
